Help centre
Quick answers about ordering, paying and delivery. If your question isn't here, message us on WhatsApp.
Ordering
How do I place an order?
Choose a product and size, tap Add to bag, then go to checkout. You enter your delivery details, choose a delivery option and pay. You get an order number straight away.
Do I need an account?
No. You only need your name, phone number, email address and delivery address.
Can I order on WhatsApp instead?
Yes. Message us on WhatsApp with what you would like and where it should go, and we will help you place the order.
Can I change or cancel my order?
Yes, until it is packed, at no cost. Message us on WhatsApp with your order number.
Paying
How can I pay?
By Visa, Mastercard or Verve card, bank transfer or USSD through Paystack, or pay the rider when your order arrives.
Is paying online safe?
Yes. You type your card details on Paystack's secure page, so we never see or store your card number. We only create your order after Paystack confirms the payment.
How does pay on delivery work?
Choose Pay on delivery at checkout. When your order arrives, pay the rider in cash or by transfer. It is available for orders up to ₦50,000, and for up to three such orders per phone number a day.
Do prices include VAT?
Yes. Every price on the website includes VAT at 7.5%, and the delivery fee is shown before you pay. Nothing is added afterwards.
Delivery
Where do you deliver?
Across Nigeria. Express delivery is available in Lagos. You choose the option at checkout and see its price before you pay.
How do I know where my order is?
Use Track my order with your order number and phone number. We also call or message you before delivery.
What if I miss the delivery?
If the rider cannot reach you, we contact you to arrange another time.
Returns and refunds
Something arrived damaged or wrong. What do I do?
Message us on WhatsApp with your order number and a photo. We refund you in full, including delivery, or send a replacement.
Can I return something I don't want?
Yes, if it is unopened and you tell us within 14 days. For hygiene reasons we cannot take back opened products if you simply change your mind.
A product irritated my skin.
Stop using it and message us. We refund you in full and check the batch. If the reaction is strong or doesn't settle, see a doctor or pharmacist.
How long does a refund take?
Within 5 working days of approval, back to the way you paid. If you paid on delivery, we refund to a bank account you confirm with us.
Our products
Which product is right for me?
Answer two questions in Help me choose, or message us on WhatsApp and a person from our team will advise you.
What are the trial, regular and family sizes?
Every Knovon product comes in three sizes. The trial size lets you try it first, and the family size lasts the longest.
Are Knovon products registered with NAFDAC?
No Knovon product goes on sale without a NAFDAC number, and we show that number on the pack and on the product page.
Are the reviews real?
Yes. Only customers whose order was delivered can write one, using their order number and phone number. Our team checks each review before it appears and publishes good and bad ones. Review your order.
Do you sell skin-lightening products?
No. We never sell skin-lightening products, and we never make medical claims.