Delivery and returns
Here is how delivery works and what to do if something is wrong with your order.
Delivery
We deliver across Nigeria. You see the delivery fee before you pay, and nothing is added after that. Express delivery is available in Lagos.
Working days are Monday to Friday, except Nigerian public holidays. We call or message you before delivery, and if the rider cannot reach you we contact you to arrange another time.
Cancelling an order
You can cancel free of charge until your order is packed. Message us on WhatsApp with your order number.
Returns and refunds
If a product arrives damaged, faulty, expired, or is not what you ordered, we will refund you in full, including delivery, or send a replacement.
You can return unopened products within 14 days for any reason. For hygiene reasons, we cannot take back opened products if you simply change your mind.
If a product causes a skin reaction, stop using it and message us. We will refund you in full and check the batch.
Refunds go back to the way you paid within 5 working days of approval. If you paid on delivery, we refund to a bank account you confirm with us.
These terms do not affect your rights under Nigerian consumer law.